Delivery and Postage

How quickly will you post my toppers?

    Express toppers:

    If you order before 10am they will be printed and posted on the same day (Monday - Friday).  Orders placed after 10am may be dispatched the following working day.

    Personalised toppers:

    Orders signed off by 1pm will be posted the same day (Monday - Friday). Orders signed off after this may be posted the next working day.

    We deliver by Royal Mail First Class who aim to deliver in 1-2 working days. Whilst Royal Mail are usually super quick, occasionally delivery can take longer than this unfortunately.  You can read more on the Royal Mail website.

    How much does postage cost?

    • First Class Standard (Royal Mail aim to deliver in 1-2 days) £1.21
    • First Class Signed for (Royal Mail aim to deliver in 1-2 days, signature required) £3.00
    • Special Delivery (Guaranteed by 1pm next day) £8.76 (excluding Saturday delivery) Must be ordered before 10am and proofs signed off before 1pm.
    • Special Saturday Delivery (Guaranteed By 1pm) £14.11. Must be ordered before 10am on the Friday morning and proof signed off before 1pm.
    • International postage costs will display at the checkout.

    When will I receive my order?

    We aim to get all orders dispatched within 24 hours (Monday - Friday) and often things happen faster than this but we can’t guarantee it. The majority of our customers receive their toppers within 1 working day, however this is not guaranteed unless you select Special Delivery.

    All delivery time scales are dictated by Royal Mail and My Cupcake Toppers cannot be responsible for delays incurred after postage so you should allow at least seven working days for delivery.  

    Do I need to be home to receive my order?

    The package will not always fit through most UK standard letter boxes therefore ensure that someone will be in the accept the package as we cannot be accountable for items returned to a local postal depot.

    We may choose to upgrade your delivery option at no extra cost to you in which case a signature will be required on delivery. We will notify of this in advance with an updated fulfilment email which contains your tracking number.

    Royal Mail UK special delivery is a weekday service only which will be delivered before 1.00pm. This is a signed for service which Royal mail will NOT leave with anyone else.  

    What can I do if my order does not arrive?

    If you have chosen special delivery, you can track your order through Royal Mail - we will provide you with a tracking number after dispatch.

    Royal Mail do not consider any letters/parcels as lost until 10 days after dispatch but if you feel your toppers are taking too long to arrive and Royal Mail cannot help, please get in touch and we will do our best to make sure you have your toppers when you need them.  You can also find more information about delays on the Royal Mail website.